Incorrect version No registered by Adobe against serial number.

[defaultzljpasujkhml]

I have Photoshop Elements v18.0 which I will need to transfer from Windows 10 on my current PC to Windows 11 on a new PC within the next few months. It was bought from Amazon on 05/10/2018 as a genuine Adobe Upgrade Edition for which I still have the original box and the installation CDs in their sleeves. Photos attached of Amazon Invoice, installation CD and sleeve with two stick on labels, one showing Serial No. (partly blanked for security) and a second bearing what I presume is a product identifier.

I registered the product with Adobe  on 07/10/2018. The problem is that Adobe registered it as v16.0 (see photo) which seems supported by the small sleeve label [91112216  DVS/A,PSE,16.0,WIN,GEN,MUL,ALL] whereas the CD itself is undoubtedly v18.0 as evidenced by the photo of the CD and also the attached screenshot of the installed product. Is it possible that the seller put a v18.0 CD in a sleeve meant for v16.0?

How can I get this corrected? I like the features of this version and am definitely disinclined to move to the more recent whizz kid laden versions as I suspect (but am unable to find out) have shed much of the basic editing tools.

[Glenn 8675309 · Accepted solution]

Prior to PSE 2024 PSE used a version numbering system that made the actual version number “2 OFF” from the Product name.  FOR EXAMPLE:  pse 2021 was version 19:  pse 2022 was version 20, and pse 2023 was version 21.  THERE IS NO VERSION 22 OR 23.






There is nothing for you to  correct, it is the way it should be.

[defaultzljpasujkhml]

Thank you for responding and for the information provided. I can see that there is this disparity between numbers used on the packaging and the actual version inside yet still wonder why on my Adobe account the list of products registered actually states Version 16 and not 18.

However it seems from what you say that no transfer problem should arise so all will be ok.

Regards,

David.

[Glenn 8675309]

..." yet still wonder why on my Adobe account the list of products registered actually states Version 16 and not 18...."  it's because you purchased Adobe Photoshop Elements 2018- which is actually version 16, not version 18.

Version and year of release did not match up till the release of  PSE 2024. 

[defaultzljpasujkhml]

Thank you so much for your trouble – I think I’ve finally got it!

David.