Install Error Number 62 - Photoshop Elements 2025

[oswald_9028]

Hello,

I purchased Photoshop Elements 2025 and now I'm getting error code 62. under Windows 11 Can anyone help me? Thank you.

[Greg_S.]

This seems to be a network connectivity problem or a corrupted file.

Try turning off your anti-virus and firewall software temporarily during the install.  If that doesn't work, I suggest you contact Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

[oswald_9028]

Good Morning,

Thanks for the reply. Below is the response from Adobe Support for those experiencing the same issue.

We request you kindly cancel this order and ask for a refund.

PSE 2025 has compatibility issues with 64 Bit system, so we provide you the Photoshop Elements 2024 

I returned PS Elements 2025 based on this information. It's a shame there's no clear answer to this problem.

Thanks

[Greg_S.]

It sounds like you have received a response from a scammer who is pretending to be Adobe Support.  There is no way that the response you described came from Adobe.  It is nonsense.

If you received this communication via a Private Message on this forum, please let us know the name of the person who contacted you so they can be banned from the forum.

In the meantime, contact the real Adobe Support via the link I provided earlier.

[oswald_9028]

Ok, thanks for your Infomation, I will use Adobe Support via your link.

[oswald_9028]

Regarding support via private message, I was contacted by Garry Hargreaves, who told me the email address I should write to.

[Greg_S.]

Thanks.  I have reported the scammer to Adobe.