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Installation Errors on Win 11 for Photoshop Elements 2023 & Premier Elements 2023

Community Beginner ,
May 18, 2024 May 18, 2024

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I have licenses for Photoshop Elements 2023 and Premier Elements 2023 and am trying to install them on a new laptop running Windows 11.

I am not able to install them as I get installations errors at about 10% installation. Sometimes it just give a message with Error 183, but usually first give a "CustomHook_HD_EO.exe - System Error" stating it can't locate Msvcr120.dll.

I have followed the various steps to reinstall Msvcr120.dll but still have the error.

I saw someone else post about a similar CustomHook... error message with installing 2023. They said they could install the 2024 version. So I tried with Photoshop Elements 2024 and it worked for me as well. But since my paid license is the 2023 version I need to fix the error and get the installations working.

These were the first two programs I tried installing on this new laptop. I have since successfully installed other programs, so the issue is with the Adobe installations for the 2023 versions.

How can I resolve this?

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Community Expert ,
May 18, 2024 May 18, 2024

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update each visual c++ that can be updated 

 

repair each visual c++ that can be repaired 

 

restart your computer 

 

retry installing

 

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Community Beginner ,
May 18, 2024 May 18, 2024

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I tried that, and downloaded & ran the redistribution tools, already.  But I just tried updating, repairing, and restarted again.

Still getting the installation error. 

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Community Expert ,
May 18, 2024 May 18, 2024

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are still seeing the msvcr120 error?

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Community Beginner ,
May 18, 2024 May 18, 2024

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Yes. Same error.

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Community Expert ,
May 18, 2024 May 18, 2024

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Community Beginner ,
May 18, 2024 May 18, 2024

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I already replaced msvcr120.dll where other instructions and tutorials said to, so it is not missing. The installer just won't locate it or the error message is false. As I said the 2024 installer has not problem.

I will look at your link however to see what is different or missed, if anything.

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New Here ,
May 22, 2024 May 22, 2024

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I've got the same problem.  I've even reset my computer.  Have you gotten a fix yet?

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Community Expert ,
May 22, 2024 May 22, 2024

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@Bob375461891p1k 

 

the first step is:


repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

update your ms visual c++, if it can be updated (use google if you don't know how to do this)

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Community Beginner ,
May 22, 2024 May 22, 2024

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I finally got them to install. My initial attempt to repair visual c++ files did not fix it.

I used the link above and ran the file utility to repair files. After that I still got the error, however I noticed the installer % count continued before stalling at 79%. Something had changed so I did the c++ redistribution tool again and also the repair on the c++ files again. After the restart the installations worked.

It also seems the last c++ redistribution may have included a file the prior attempts didn't install, because I think the 2013 version was missing.

Anyway, after running the file repair and then doing the visual c++ redistribution utility and the repair in the c++ files, then a restart, it was fixed.

Another thought is I used a different download of the visual c++ redistribution tool, so that may have been a factor.

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New Here ,
May 22, 2024 May 22, 2024

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Thank you so much for getting back to me. Unfortunately I took your other advice when you said photoshop 24 worked.

After spending at least 12 hours trying to get ‘23 to work, I bit the bullet, spent the $80 & upgraded

Thanks for both of you advices

Bob

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Community Beginner ,
May 22, 2024 May 22, 2024

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Totally understand as I almost went that route myself!

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New Here ,
Jun 01, 2024 Jun 01, 2024

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Hi have tried all of the above and more what I could find. But it is not working. I really don't want to pay again for 24, as I bought 23 last year...any more suggestions?

 

And can I choose upgrade to 24 only (cheaper) while 23 is not installed on my computer?

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Having the same issue installing on a new Win 11 installation.  Was working fine on Win 10.  Adobe really needs to provide better support on this.  I have tried all the suggestions and nothing has worked.  I will NOT update to 24 and give them another dime on something that should work.  I paid for it they need to fix it.  

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Contacted Adobe support and they took care of it.  

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New Here ,
Jun 09, 2024 Jun 09, 2024

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I will contact them, thanks!

 

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