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Installation stops at varios %-value, tried the proposed solutions ( cleaner etc...)

New Here ,
Jun 10, 2024 Jun 10, 2024

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tried the various proposal (cleaner etc...), but nothing helps

New (used) clean computer, Windows 11, I7-10700, NVIDIA Quadro P2200.

 

And then tried to get help from a totally useless AI - what has happen to personal interaction ?????

Log-file:

AdobeLogs_20240610_091958_747-win-GS.zxp

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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If you type agent in the chat you should be brought to a live person.

 

When you say new/used clean computer. Did you start from scratch as if it were new loading up Windows for the first time? Also how much memory is in your computer?

 

You can try these KB articles if your installation is stuck to see if they help. The first is for the creative cloud app itself and the other references individuals apps in the creative cloud as you didn't specify what program specifically was stalling.

 

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck-advanced.html

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Thansk for reply

 

Windows was installed on the PC.
Other programs that I installed on the PC, no problems.

32GB RAM, 1TB SSD

I've run the creative cloud cleaner tool

Tried to install, a number of times - same result.

Not running any antivirus SW (yet)

The programs I am trying to install are: 

Photoshops Elements 2023

Premiere Elements 2023

(I bought them in April last year, and used them on my previous PC - now I am trying to install them on a new PC)

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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@Christian_Carlsson 

 

make sure your computer meets all specs, https://helpx.adobe.com/premiere-elements/system-requirements.html.

 

then, if it does, restart your computer and retry installing.  it you see another failure, create a new user profile on your computer and install for that user.

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Thanks, PC exceed the requirements.

Have restarted, and tried installation numerous times - same result.

Will not try to install on a new user, it must be possible to get it working on my account 

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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keep us posted.  this is solvable.

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 10.

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Installed Creative Cloud, but within that Cloud you can only pick "new" vesrion of all Adobe's SW.
I want to install the version (21) from the date that I bought the program (last year).
I do not want to upgrade, pay any more money.

How can I get in contact (a real person) with someone from Adobe support?

It can't be that community members  should give support of Adobe's SW?

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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the cc app cannot be used to install either elements.

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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quote

the cc app cannot be used to install either elements.


By @kglad

 

Correct.  Just to be clear:

Elements is not installed via the CC app, but some users haven't been able to successfully install some Elements versions if the CC app is not installed first.

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Got this message from user "Victor Wain" (About Victor Wain - Adobe Community)

 

Welcome to Adobe Support Community

Hi,

You can Directly send Email to our Adobe Customer Care Team Email A
[scammer's email removed] and they will help you via Email.

Team Adobe

 

Reported as suspicious scam, what do you think?

 

Anyway, the information from "Tech support" was that the previous version could not be used on latest 64-bit systems.

I tried to downloaded the latest 2024 version, and they were installed without any error.

So, perhaps that information was correct.........?

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Definitely a scam.

Adobe doesn't use Outlook emails.

I've reported him.

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Anyway, the information from "Tech support" was that the previous version could not be used on latest 64-bit systems.

I tried to downloaded the latest 2024 version, and they were installed without any error.

So, perhaps that information was correct.........?


By @Christian_Carlsson

 

 

check your win 11 version against the recommended specs.  here are the pse 2023 specs, https://helpx.adobe.com/photoshop-elements/system-requirements/older-versions.html

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Windows 11 Pro, 23H2. 64-bit

Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.79 GHz

32 GB RAM

846 GB free disk space on C:

1920x1200 display resolution

NVIDIA Quadro P2200 ( do not know where to find display driver information)

(but the PC is classified as a Midrange Workstation for CAD, so it must be OK for Adobe SW ????)

 

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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did you check? your os version isn't listed as compatible.

 

what compatibility modes are available?

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New Here ,
Jun 14, 2024 Jun 14, 2024

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So my Windows version (23H2) is to new?

Is it really not compatible with that?

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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New Here ,
Jun 14, 2024 Jun 14, 2024

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Yeah, I've checked - according to that my Windows version is too "NEW".

Really low rating of Adobe SW developers if they can not follow the development of Windows 😞

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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adobe does update its software versions to keep pace with new os'es.

 

what they don't do is to update older versions to do the same.

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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so again, what compatibility modes are available?

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New Here ,
Jun 14, 2024 Jun 14, 2024

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"compatibility modes", what do you mean with that, what is that?

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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google your os and how to use compatibility mode

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New Here ,
Jun 14, 2024 Jun 14, 2024

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Got it, it is Windows 8, 7 and so non - down to 95

Useless, as I understand it?

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Community Expert ,
Jun 14, 2024 Jun 14, 2024

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unfortunately, none of those are supported.  there's no win 10 option?

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New Here ,
Jun 14, 2024 Jun 14, 2024

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No, sorry.....
(this is for the installationsprogram, which stops during "normal" (=Windows 11) installation,

and does the same in compability mode (=Windows 8))

ARRGH - not pleased with this situation, not at all !!! 😞

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