Installation von PE22 nicht möglich

New Here ,
Jul 30, 2022 Jul 30, 2022

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Hallo zusammen,

 

habe mir einen neuen Rechner mit Windows 11 angeschafft, der den Anfordernungen von Elements gerecht ist. Leider bekomme ich Elements nicht installiert, ich lade das Installationsfile runter, aber es kommt immer nur die Meldung "The installation cannot continue as the installer file may be damaged. Download the installer file again". Gesagt und getan, aber leider keinen Erfolg. Die gleiche Installationsfile funktioniert auf einem anderen Rechner direkt. Komp.-Modus und abgesichter Mod. haben auch keinen Erfolg gebracht... Ich hoffe, mir kann geholfen werden...

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Adobe Community Professional ,
Jul 30, 2022 Jul 30, 2022

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Is your firewall blocking it?

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Hello Peru Bob,

thanks for your answer. I have tried to install PE with deactivated Firewall and it did not work...

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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Which version of Photoshop Elements?

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New Here ,
Aug 01, 2022 Aug 01, 2022

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PE 22 Version 20

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Adobe Community Professional ,
Aug 01, 2022 Aug 01, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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