Instant Fix freezes with Windows 11

Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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I upgraded my Windows 10 to Windows 11 yesterday.  I have Photoshop Elements 2020 and now when I go to Instant Fix, make changes, click on Save, it freezes.  The photos I am trying to edit are photos I downloaded to PE2020 from my iPhone 8 today.  After editing, I always click on Done 3 times after clicking on Save, which takes me back to my photos with the Information window on the right.  Now I have to close out of Instant Fix, taking me back to my Photoshop Elements 2020 window where I click on Organizer to get back to my photos.  Is there something I have to adjust in Windows 11 or PE2020?

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Organizer , Problem or error , Windows

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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Hi,

 

Can you provide us below information:

1. No. of media files in your catalog

2. No. of images you are trying to apply instant fix in one go?

3. Format of the images you are working with.

4. Locaiton of your images (Local drive or an external drive)

 

Thanks,

Somya

 

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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Hi Somya,
(1) I have no idea how many media files, but guessing between 15K and 20K.
(2) Editing only one photo at a time.
(3) Working with JPEG. I have my iPhone 8 set to download as JPEG and when
I save an Instant Fix edit or an edit in Editor, I always save as JPEG.
(4) My catalog is on an external HD, which still has a lot of free space.

I have never had this problem until I downloaded Windows 11 a few days
ago. I have tried a few things since my first post on here, some of which
may help you diagnose my problem.

The following is what I have been doing for the past several years:
1 - I open the *Adobe Photoshop Elements 2020* screen.
2 - I click on *Organizer*. It previously opened to my Media with either
one photo or 5 if it was on Grid, the *Albums *pane open on the left, and
the *Keyword/Info* pane on the right set to *General*.
3 - Click on a photo.
4 - Click on *Instant Fix*.
5 - Crop the photo (or some other edit).
6 - Click on the green check mark.
7 - Click on *Save* in the lower-right corner of the window.
8 - A small window opens showing that the edit is being saved.
9 - Click on *Done* in the lower-right corner of the window.
10 - This is where it freezes. Nothing will get me out of the *Instant Fix*
window and back to the *Media *with my photos.
11 - I close the *Instant Fix* window by clicking on the *X* in the
upper-right corner of the window.
12 - This takes me back to the *Adobe Photoshop Elements 2020* window.
13 - I click on *Organizer* to take me back to my photos, now showing the
edited photo has been cropped.

The following is something I have tried today that does let me edit without
having a freeze:
Steps 1-6 above are the same. The changes are:
7 - Instead of clicking on *Save*, I click on *Done *in the lower-right
corner.
8 - A small window opens asking, *Do you want to Save changes before
editing?* I click on *Yes*.
9 - A small window opens showing that the edit is being saved.
10 - It automatically exits *Instant Fix*, taking me back to my *Media* where
I see the photo has been cropped.

I have also tried going to *Editor *instead of *Instant Fix* to edit a
photo. I'm not totally sure what I am doing when saving my edits in
*Editor*.
*A* - After I click on the photo that I want to edit, I click on
*Editor *instead
of *Instant Fix*.
*B* - I crop the photo (or other edit).
*C* - I click on the green check mark.
*D* - I open the *File *tab at the top and click on *Save*.
*E* - I save it as an *edited-1JPEG* file.
*F* - A small *JPEG Options* window opens. I don't understand this, so I
don't make any changes to anything in this window. I leave the settings as
*10* for *Quality*; keep *Preview *checked; keep *Baseline ("standard")*
button on; leave it set at *3 *for *Pick a number of passes when choosing
Progressive format*. Again, I have no idea what these settings mean, but I
click on *OK*.
*G* - I close the window by clicking on the *X* in the upper-right corner.
This takes me back to the *Media* screen where I note that my photo has
been edited.

Sorry for the length of this email, but I hope I have explained things
clearly enough.

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Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

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I have no idea whether this will fix your problem, but if you simply upgraded to Windows 11 from Windows 10 and did not reinstall the program, it may be worth uninstalling Elements 2020 and reinstalling it.   Since Windows 11 uses a new file security system and there have been changes in Windows Explorer, I can only speculate that certain file saving symptoms that you are experiencing may be caused by the upgrade. 

 

Since Elements 2020 is not officially supported for Win 11, you may want to wait until @Somya_Agarwal responds further to you.

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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Thanks. I may give that a try. Windows 11 doesn't have Explorer, but has
Windows Edge instead.

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Community Beginner ,
Dec 20, 2021 Dec 20, 2021

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LATEST
I contacted a non-robot (human) at Adobe and they said that Photoshop
Elements 2022 is compatible with Windows 11. I purchased and downloaded
Photoshop Elements 2022 (with Adobe Support agent) and it seems to be
working fine now.

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