Invalid Serial Number

[richfieldh37834790]

I have been using PE since 2017 with no problems. Suddenly I am asked to login to my Adobe account and then enter a valid serial number, which I did. A message appeared stating the serial number is Invalid. I chatted with an Adobe agent who said I had to go this route as my version is no longer supported by live chat/phone support. The agent did verify that the serial number is the one listed in my account on the Adobe website. The software was purchased from TechSoup (a non-profit software provider.) How to I solve this problem? Thank You.

[Peru Bob]

See here:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

and here:

https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

[VipinGupta]

Hello

Could you please confirm the version of PSE in which you are facing this issue?

Regards

Vipin