Invalid Serial Number

New Here ,
Dec 18, 2021 Dec 18, 2021

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I have been using PE since 2017 with no problems. Suddenly I am asked to login to my Adobe account and then enter a valid serial number, which I did. A message appeared stating the serial number is Invalid. I chatted with an Adobe agent who said I had to go this route as my version is no longer supported by live chat/phone support. The agent did verify that the serial number is the one listed in my account on the Adobe website. The software was purchased from TechSoup (a non-profit software provider.) How to I solve this problem? Thank You.

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hello

 

Could you please confirm the version of PSE in which you are facing this issue?

 

Regards

Vipin

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