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iPhone 7 Plus

jtaylorfl
New Here ,
Nov 20, 2016 Nov 20, 2016

My iPhone 7 Plus isn't recognized (not an option to select) in the "import" list nor "from Camera or Card Reader." This obviously prevents me from downloading my pics from my phone to my computer.

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Peru Bob Community Expert
Community Expert ,
Nov 20, 2016 Nov 20, 2016

Can you download the photos using Windows Explorer and then import into the organizer?

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jtaylorfl
New Here ,
Nov 20, 2016 Nov 20, 2016
In Response To Peru Bob

It doesn’t show up in Windows Explorer.

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jtaylorfl
New Here ,
Nov 20, 2016 Nov 20, 2016
In Response To Peru Bob

I meant iPhone 6 Plus not 7 Plus.

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jtaylorfl
New Here ,
Nov 20, 2016 Nov 20, 2016
In Response To Peru Bob

When I went to back-up my iPhone 6 Plus (not iPhone 7 Plus, my mistake) in iTunes, it wanted to update my iPhone OS. I had already updated my iPhone but after I updated it again through iTunes, I was able to see my phone listed in Photoshop Elements 15 in “import” “from Camera or Card Reader” and download all my photos from my phone.

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Peru Bob Community Expert
Community Expert ,
Nov 21, 2016 Nov 21, 2016
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In Response To jtaylorfl

Thanks for letting us know what worked for you.

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