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Iphone wont connect to Elements 12

New Here ,
Sep 22, 2022 Sep 22, 2022

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Hi, hope someone can help. My Elements 12 has stopped importing photos from My Iphone. It just says 'Connecting to device ...... please wait'. My phone is an Iphone 6s. My wifes has the same problem and it is an Iphone 6s Plus. I have tried different cables and different USB ports. I recently upgraded my PC and the software is temporarily on both machines. The phone works fine on my old machine. Also I can transfer photos succesfully from my phone using USB with Microsoft Photo. Following advice in other threads I have renamed the 12.0 file in %appdata% to 12.0.old and created a new catalog and tried importing to that. Neither worked.. I've also updated the camera raw plugin

 

Could anyone help? I'm running windows 11 10.0.22000 build 22000 and elements 12.0 20130903.r.43239

 

Machine is I7-11700F with 16GB RAM and 1TbNVME

 

Any help much appreciated

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Import and export , Organizer

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