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I have used elements for a number of years but noticed declining performance (increased spinning wheel of death) for the last several upgrades. I thought it was my computer (2013 iMac 27"), but now I have a 2021 Mac Mini M1 with 16GB memory (Montery version 12.4) . My photo files are on an OWC Envoy SX connected via thunderbolt. And yet I still get the spinning wheel of death and the software is unusable. I uninstalled, reinstalled. I tried the workaround noted in prior threads (changing the sniffer file). None of this is working. Before I abandon Adobe and look for something else, does anyone have any suggestions?
Danny
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Did you remove the "sniffer" file instead of changing it? I just deleted that file to solve the problems I was having. Also, I always launch the Editor app directly from the Support Files folder of the Adobe Photoshop Elements folder rather than launching it from the Adobe Photoshop Elements app.
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I should clarify that my problem is with the organizer, not the editor. Iāll try deleting that sniffer file. After an hour on hold this morning, customer support told me I have to update (again) to 2022, even though everything I read online says 2021 should be compatible with Monterey 12.4.
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I don't use the organizer, sorry.
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having the same problem....what did you do? Only on the organizer
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Still haven't found a solution. I'm trying some other organizer programs.
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Thank you
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One more thing, have you tried toggling "Put hard drives to sleep when possible" in Energy sysprefs? (I'm using Elements 2021 on a 16" MacBook Pro from last year, so that setting is in the Battery syspref for me).
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It was set to on (put HD to sleep when possible.) I turned it off, but it didn't seem to make much difference.