Licence upgrade from elements 13 to elements 22

New Here ,
Jul 13, 2022 Jul 13, 2022

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Hi I am trying to upgrade as above in the title. Problem is once I put in my details the country/region stays greyed out to the US. I don't live there answer hence can not enter a Zip code and complete the purchase. Chat support keep sending me a link to the same page I am having issues with. Any ideas on what I am doing wrong?

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Adobe Community Professional ,
Jul 13, 2022 Jul 13, 2022

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You haven't told us what region you are in. Are you using a VPN that is set to the United States?

 

If you go to the Elements Family page, at the lower left, you should see a Change Region menu.  This will put you in your correct region to purchase the program.

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Thanks Greg I am from Australia and have diconnected my VPN but still have the same issue. I will try the change region and see what happens.

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Hi I changed the region to Australia and have the same issue. I dont think I am meant to buy this upgrade lol

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