Licences perdues après formatage du PC

[Frédéric36225268fa68]

Bonjour,

J'ai formaté mon PC en oubliant de désactiver les licences et depuis je ne peux plus activer mes licences Photoshop Element et Premiere Element.

Est-il possible d'avoir de l'aide ?

Merci.

[hatstead · Accepted solution]

You need to contact Adobe directly. 

Contact Adobe support

[Frédéric36225268fa68]

Done. But I have no answer...

[hatstead]

Did you chat with an agent? Did you explain that you require reactivation of the software?

[Frédéric36225268fa68]

Yes . But the agent said me I have a cracked version and my reseller said not.

[Greg_S.]

What version of Elements do you have?  Please show us a screenshot of any error message you are receiving. 

Adobe has apparently changed its policy with respect to resetting activations on computers that are no longer available.  That would include your case where your hard drive has been reformatted without deactivating the program.  Please let us know what response you get from Adobe Support.  I will be particularly interested if Adobe Support is refusing to help users with Elements 2023 or 2024.

[Frédéric36225268fa68]

I have Elements 2014 version. But I have no answer of Adobe Support...