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Licens problem

New Here ,
Dec 26, 2020 Dec 26, 2020

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I'm using Adobe Photoshop Elements 13. I just reinstalled Windows 10 due to various issues including Photoshp Elements 13 that crashed. I have now installed prograammet again without problems; but when I enter my serial number, I am told that it is used two times before and that I need to deactivate the software on another computer. I can not, since it is the same computer I've used the program on. I have found a place on the Abobe website, where it says that I need to contact you with such problems. It just has not been possible for me to find a place with a phone number or chat. Is there anyone who can help me?

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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Hi

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

~ Jane

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

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