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License Conflict

New Here ,
Oct 25, 2022 Oct 25, 2022

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I have installed Photoshop Elements 12 in my new laptop (using the same license I had in my previous computer) and I am having problems.  I need to deactivate the license in the old computer and I do not know how to do it.   The desktop computer is off.  I have only the laptop on.

Thanks in advance for your help.

Patricia

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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Hi @Patricia Ponz26779114vxlm 

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted.

~ Jane

 

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New Here ,
Oct 25, 2022 Oct 25, 2022

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Thanks Jane-e !!

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Community Expert ,
Oct 25, 2022 Oct 25, 2022

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You have to  contact Elements support and ask them to deactivate your license. Or, if your old computer is still available, you can sign out of it from the Help menu.
You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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