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Lizensierung nicht möglich da zu oft installiert

New Here ,
May 11, 2021 May 11, 2021

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Hallo zusammen,

nachdem ich massive probleme mit meinem alten PC hatte und Elements einige male neu installieren musste geht jetzt nichts mehr. Ich wollte meine gekaufte Lizenz auf meinem neuen PC installieren und bekomme die Meldung, das das nicht mehr geht. Ich suche und suche und suche, finde aber keine Möglichkeit, meinen alten PC von der Lizenz zu entbinden. Der alte PC exitiert nicht mehr. Was nun? Im Forum habe ich einen User gefunden, welcher dieselben Probleme hatte. Es hat sich dann auch ein Mitarbeiter von Adobe darauf gemeldet. Die Antwort war "Klicken Sie auf den Link für unseren Support". Bravo 😞

Klickt man darauf, kommt mann auf die Support Webseite und weis dann gar nicht mehr was man machen soll. Tolle Software aber grottenschlechter Support! Das geht bei CaptureOne bedeutend besser. Die melden sich für einen kleinen Privatuser sogar am Sonntag. Ich bin echt sauer aber so ist das wohl wenn man nur ein kleiner Privatuser ist.

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correct answers 1 Correct answer

Adobe Community Professional , May 13, 2021 May 13, 2021
The support team who answer the German telephone number will speak in German. The hours for Support Chat on the European site may also be limited.  Perhaps that is why the Contact Us button is not active when you attempted to contact them.  Did you try during business hours in Germany?

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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You can start an online chat session with Adobe Support by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here.  The hours of service vary depending on what region you are in.

 

If the problem you are experiencing is that you have already used up your license activation on two machines and you are unable to sign out of one of them because you no longer have the old computer, then Support will be able to deactivate all of your licenses.  Make sure you tell them that you only need to deactivate the old computer.

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New Here ,
May 13, 2021 May 13, 2021

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Hello Greg!
Thanks for your reply :)))
I found the build button and clicked on it. It turns gray but nothing else happens. Not on the German Adobe website and also not on the United States website. My English is not so good for a telephone inquiry so I wanted to use the chat. But it does not work 😞

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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The support team who answer the German telephone number will speak in German.

 

The hours for Support Chat on the European site may also be limited.  Perhaps that is why the Contact Us button is not active when you attempted to contact them.  Did you try during business hours in Germany?

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New Here ,
May 19, 2021 May 19, 2021

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Hi Greg,

i have to work from 8 am to 5 pm. The hotline is closed at 5 p.m. So now I have to wait until I have time off and the hotline is busy, but thanks for the answer! 🙂

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