PSElements 13 crashed yesterday on my MacBookPro. I tried uninstalling and reinstalling, but I can't seem to get the download to work. Adobe recognizes my account and serial number, but I can't for the life of me find any way of installing anything other than 2018 version, for which I get rejected. Hmmm. Program is still working on my desktop. Any ideas? Thank you!
Yes, and even though I select version 13 and enter my verified serial number when asked, I get rejected as not being elegible for a 2018 download. Argh!
Yes, and even though I select version 13 and enter my verified serial number when asked, I get rejected as not being elegible for a 2018 download.
You don't need your serial number to download and install. It will install as a trial until you enter your serial number within Photoshop Elements program. Are you sure that you are downloading from the proper place?
Can you post a screenshot of that (BLACK OUT YOUR SERIAL NUMBER, as this is a public forum)?
I tried again using John Waller's link, and it all seemed exactly the same procedure, but this time it worked. It took my serial number, too, and I'm up and running again. Thank you John and Bob! : )
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