Lost PSE 14 serial number [was: HELP]

New Here ,
Oct 05, 2021 Oct 05, 2021

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I was gifted adobe photoshop elements and premiere elements 14 in 2015.  I have the original receipt through amazon but no "redemption code".  I literally threw away the box last week not realizing the serial number was on the box.  I am trying to install the program on my new computer and need it.  I have chatted with adobe via online and the phone with no help at all.  They even had me send them the receipt and I still haven't heard a single thing.  I have the program on my old computer, is there a way to find the serial number in the program???  I am so frustrated with adobe customer help right now.

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Adobe Community Professional ,
Oct 05, 2021 Oct 05, 2021

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I have the program on my old computer

 

A few options:

 

1) Even though you discarded the box, presumably you kept the software disc. The 24 digit serial number should be printed on a label affixed to the DVD sleeve.

 

2) You should be able to find the serial number by logging in to your Adobe account.

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

3) Failing that, do you still have access to that computer and which operating system is it running? There's a chance that you can recover the serial number from the old computer.

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