Copy link to clipboard
Copied
I was gifted adobe photoshop elements and premiere elements 14 in 2015. I have the original receipt through amazon but no "redemption code". I literally threw away the box last week not realizing the serial number was on the box. I am trying to install the program on my new computer and need it. I have chatted with adobe via online and the phone with no help at all. They even had me send them the receipt and I still haven't heard a single thing. I have the program on my old computer, is there a way to find the serial number in the program??? I am so frustrated with adobe customer help right now.
Copy link to clipboard
Copied
I have the program on my old computer
A few options:
1) Even though you discarded the box, presumably you kept the software disc. The 24 digit serial number should be printed on a label affixed to the DVD sleeve.
2) You should be able to find the serial number by logging in to your Adobe account.
https://helpx.adobe.com/download-install/kb/find-serial-number.html
3) Failing that, do you still have access to that computer and which operating system is it running? There's a chance that you can recover the serial number from the old computer.