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M1 Mac crashes in Elements Editor 2021

Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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Drag and drop a photo layer into a new layer causes the Editor to crash everytime on M1 Mac in Elements 2021. This is the latest updated version.

When would it be reasonable to expect an M1 compatible version of this software?

TOPICS
Bug, Crash or freeze, Mac, Problem or error

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Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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Yes it also does it on the Intel 2015 Macbook Pro. The work around I found is to select all from the select menu then copy the selection. Make the other psd window active and use paste. It was a little embarassing when I was teaching this in a Zoom meeting. But its a work around till someone fixes the "bug" in Elements 2021.

 

--lou cioccio--

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi @Jabbbezz 

 

Apologies for the inconvenience you are facing. While we are trying to reproduce and investigate the issue at our end, I would request you to please provide a few pieces of the follwoing information:

 

1. Could you please check, if the issue resolves by updating to 2021.2? Check for pending updates under Help> updates

2. If the crash still occurs, could you please share the crash logs with me over direct message or here as attachment?

 

Trying our best to resolve the issue.

 

Thanks.

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