MacBook Pro MI

Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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Don't buy Photoshop Elements.  It will not work with the new Macbook Pro with the M1 chip even though the web site says it will.  Does anyone know how I can get a refund?  The adobe web site links just go around in cirles but never gets me any where really useful.

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Bug , Problem or error

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Advocate ,
Nov 21, 2021 Nov 21, 2021

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On the other hand, if you want to use Photoshop Elements, DON'T buy a Mac. There are LOTS of reported problems. 🙂

 

--
Walter in Davie, FL

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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I had to. I prefer Macs for multiple reasons and I have been using a 17 inch 2009 MacBook Pro. The computer still works but I can’t update anything because the operating system is so old and can’t be updated. I did check the website before I bought Photoshop Elements and it said it would work. I guess my old MacBook is going to carry on a little longer.

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Adobe Employee ,
Nov 28, 2021 Nov 28, 2021

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Hello,

 

Please accept our sincere apologies for the inconvenience you had to face. Can you please share the issue you're facing on the M1 device?

 

Thanks,

Medha Sharma

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Community Beginner ,
Dec 05, 2021 Dec 05, 2021

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Photoshop Elements will not complete loading.  A window opens but and the pin wheel, or whatever they call, it spends without ever completing the loading process.  Attached is a screen shot of the window I see but it never completes loading and I can't do anything with it.

Screen Shot 2021-11-20 at 5.56.25 PM.png

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