Many errors trying to install Photoshop Elements trial

New Here ,
Aug 23, 2022 Aug 23, 2022

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I downloaded (from Adobe's website) Photoshop Elements trial.  Tried to install on my Dell XPS 8940 (Win11).  Got an error: "The feature you are trying to use is on a network resource that is unavailable".  Rebooted.  Tried to install again.  Got a 501 error.  Hunted around on the web.  Found a post (Google search) that suggested I needed to install Creative Cloud first.  Downloaded and attempted to install Creative Cloud.  Got an error:  "The feature you are trying to use is on a network resource that is unavailable."  Clicked CANCEL in dialog box and the install proceeded.  Tried to restart Creative Cloud and got a "189" error as it was trying to update.  Clicked on my originally downloaded "PhotoshopElements_2022_LS30_win64.exe" file.  Again, tried to install but failed.  Got an error again (can't remember what it said).

It's not a particularly good look when your trial software fails to install or you need to install another program just to install the trial.  Certainly turned me off.  Is there a simple solution?

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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Hi there,

 

We understand your concern. Let's try to set up the trial.

Please check the steps from here and try to get started: https://www.adobe.com/products/photoshop-elements/free-trial.html.

Which version of the operating system are you using? Does your system meet the minimum requirements? (Check here: https://helpx.adobe.com/photoshop-elements/system-requirements/older-versions.html#:~:text=64-bit%20....) Please share a screenshot/ recording if the steps mentioned in the article don't work. Happy to help!

 

Let us know how it goes.

Thanks,

Ranjisha

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