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Maps not working in Premier Elements 2021

Community Beginner ,
Mar 05, 2021 Mar 05, 2021

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I've just started using Adobe Premiere Elements 2021, and I have the same problem with maps as described by others for previous versions of Elements Organizer. I saw this ( in red, below) from Adobe in 2017, but I guess they lost some code when they produced Elements 2021. NEED HELP, PLEASE!!


arshla jindal
Adobe Employee , Nov 21, 2017
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Hi,

Maps in Photoshop Elements Organizer are up and working now. You can continue using the same. Let us know in case you've any issues.

Thanks

Arshla Jindal

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Organizer , Problem or error , Windows

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Hi,

 

Are you connected to the internet while using maps?

 

What is your current location shown in Preferences? To open 'Preferences' in Elements Organizer, press Ctrl+K (Cmd+K if you are working on a Mac). Now choose 'Country/Region selection' tab and let me know what is your location selected here.

 

Also, can you provide a screenshot of the problem you are facing?

 

Thanks!

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Thanks for your response.

I am connected to the internet. Is there a way to verify whether Elements realizes that?

Two screen shots attached, showing location default and the view of  maps presentation. If I attempt to search for a location, I seem to get no response from the app and the map remains grayed out.

 

Ken

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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FYI, here's my shot of the current app data.

 

Thanks

 

Ken

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