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Explorer ,
Mar 17, 2019 Mar 17, 2019

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Windows 10 Home 64-bit / Elements 2019

Clean install on a new PC.

64-bit installer downloaded from Adobe website today.

All appeared to go smoothly & startup was fine.

Both with an existing image & a newly created one, when I go to menu File / File info..

this happens:

Capture.PNG

File info cannot be opened!

This clearly is a very bad sign!

From reading previous discussions it seems I am not alone with this problem. However as this is only day 1 of this application unless Adobe can solve it quickly it will be returned for refund.

As soon as support opens I'll try them, but if anyone here has a solution please speak up.

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correct answers 1 Correct answer

Explorer , Mar 18, 2019 Mar 18, 2019
Adobe support confirmed it is due to a missing file from Microsoft.I installed...Visual C++ Redistributable for Visual Studio 2012 Update 4which has resolved the issue

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Explorer ,
Mar 18, 2019 Mar 18, 2019

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Adobe support confirmed it is due to a missing file from Microsoft.

I installed...

Visual C++ Redistributable for Visual Studio 2012 Update 4

which has resolved the issue

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New Here ,
May 03, 2019 May 03, 2019

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Hi, I have the same problem only installing the missing has not resolved the issue. Any thoughts anyone?

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