MSVCP120.dll STILL missing after Visual C++ reinstalls

[Cnoctem]

I've just reinstalled Photoshop Elements 2023, after a fresh Win10 reinstall.  Photo editor will not launch, and is giving me the "missing MSVCP120.dll" error.

Every discussion I've read about this error has the same solution:  uninstall and reinstall newest Visual C++ package.
I've done that, including both the x64 and x86 versions, with restarts between every step.  Still getting the same error.
What are the next steps when this solution doesn't work?
Thanks.

[davescm]

Hi , I've moved your post from the Photoshop forum to the Photoshop Elements forum where you are more likely to get help relevant to your issue.

Dave

[Peru Bob]

Just a longshot (no harm in trying):

Try installing and updating the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Cnoctem]

Thanks, I tried that, it made no difference.  The odd thing is, it loaded with no problem just a few weeks ago, on the same version of Windows (different install).  Is there a way to load Photoshop Elements directly, without going through the Adobe loader screen?

[Peru Bob]

Open it from the exe file in Program Files.

Make a shortcut for it.

[Cnoctem]

Same error. 

Here's a possible clue:  Elements is installed on a secondary drive rather than C drive.  Is Elements known to have problems when being installed/run on a non-C drive?

[Brenda22828709dlmo]

I am having EXACTLY the same problem with a brand new Dell Laptop with Windows 11. I AM able to install Photoshop Elements 2024 and it seems to work but am getting the dreaded missing file message when installing Premiere 2023. I have tried to install the missing VIsual C++ library as directed and it make no difference at all. I have even tried placing a copy of the missing file in several directories in an attempt to aid the process. That did not work either. HELP!!!

[walkabouter]

I have had the same problem too and I have not had any luck but much to my surprise I happened to double click on a JPEG image to open it with something and Photoshop elements 2023 showed up as an option and it seemed to work but I have not used it a lot yet.  It is not on the start menu so it looks like the install failed before it did that.   The Orginizer application is in the programs files too but it seems to have lots of problem.  At least it looks like the editor is there which is mainly what I use.  Be aware that if you give up and "buy" Photoshop Elements 2025 it is only a three year subscription now.  

[Steerpike58]

I had the exact same problem on a brand new Win 11 Home laptop.  PE 2023 was working fine on my slightly older Win 11 Home laptop, so I compared (control panel / programs and features) the two sets of Microsoft Visual C++ entries.  Both laptops had the latest MS VC's - "2015-2022 Redistributable" (x86 and x64 versions).  Both had the 2012 versions. But only the working laptop had the 2013 versions, so I found a place to download all the various MS VC components in one go - Latest Visual C++ Redistributable Runtimes All-in-One Nov 2024 Download | TechPowerUp

The recommendation is to install ALL of them, to prevent future issues with other programs, but I installed just the 2013 x86 and x64 versions, and now, PE 2023 runs fine.  Amazing that Adobe does not include this required component in their installation package.  It took me several hours to troubleshoot and solve this. 

Non-working (new) laptop: 

Older, working laptop: 

Fixed new laptop: 

[博谦25663974l3oo]

Thank you. The 2013 version solves this problem, very good found!