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Multiple Errors when Installing Photoshop Elements 2023: Error 16 + Organizer/Editor fail to open

New Here ,
Aug 20, 2023 Aug 20, 2023

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Installing Photoshop Elements 2023 on a fresh install on my Microsoft Surface Pro 9 fails in so many ways. I'm in France but I've ran the installer using English (North America) as «Language» and «Default Location» in Location.

My PC information: Windows 11 Pro 22H2 / Microsoft SQ3 Processor (ARM-based) / 16GB RAM / Qualcomm Adreno 8cx Gen 3 Display Adapter

It seems to be a rather tricky issue to solve, so please find below all the details.

 

First, when the installer finishes I get a Error: 16 message (see image below):
Screenshot 2023-08-20 144108.png

 

 

 

 

 

 

 

 

After going through the Forum, I found that this could be solved by fixing a configuration issue, as described in this page:
Resolve configuration errors 1, 15, or 16 | Creative Cloud (adobe.com)

I followed the instructions, and the problem didn't disappear. But, I discovered that if I run Photoshop Elements as an admin, the software loads correctly and the Home screen is shown.

However, if I click on the «Photo Editor» button, I get a message saying «Loading Adobe Photoshop Elements Editor Workspace...», and it disappears after a few seconds without nothing else happening. I have the same behavior if I click on the «Organizer» button (see image below):

Screenshot 2023-08-20 150809.png

 

 

 

 

 

 

 

 

 

Next, I tried executing the Organizer directly, by going to «C:\Program Files\Adobe\Elements 2023 Organizer» and double-clicking on «PhotoshopElementsOrganizer.exe» directly. The application did load; but I got two errors. First, one saying «The required components were not completely installed. Please reinstall the application»; and then if I click on OK, I'd get a second error that reads: «Online Services could not be initialized. Please reinstall. Press OK to continue without Online Services.» (see images below). These pop-ups appear each time I open the Organizer.

Screenshot 2023-08-20 144420.pngScreenshot 2023-08-20 144444.png

 

 

 

 

 

 

 

If I click «OK», the Organizer loads and seems to be working. However, if I click on Editor->Photo Editor, the Photo Editor won't open and a pop-up saying that I need to install it appears.

 

I have tried:

- Uninstalling and reinstalling Elements 2023 multiple times (including installing as admin)

- Running the Creative Cloud Cleaner Tool after I've uninstalled Elements

 

I've also tried installing Elements 2023 on another laptop which is also Windows 11 Home (2021H2); but it has a Intel processor i7, and it works fine, no issues at all.

At the moment the software it's unusable; but I'm currently using the trial period, and I would really hope to fix this issue before it ends so that I can get a copy permanently as I've been using Elements 15 for a long time and I want to upgrade to take advantage of the latest features.

Any help would be appreciated, so thank you in advance.

TOPICS
Bug , Download and install , Organizer , Problem or error , Windows

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Mentor ,
Aug 20, 2023 Aug 20, 2023

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If I were in your shoes:  I'd use something like ccleaner to uninstall it, then I would restart the computer, and go ahead with a new install.   Occasionally I do come across background processes still running after I uninstall it.

You may also want to do this:  

Unistall it.  Shut your computer down, go get a cup of coffee, and restart everything. 

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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You may want to contact Adobe Support for assistance.  With your permission, they can take control of your computer and figure out what is going on.  You can start a support chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com.  Hours of operation outside of the United States are limited.

 

One other suggestion:  Turn off your anti-virus and firewall while installing.  Or make sure that your anti-virus is not blocking the program or any of its processes from running.

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