Neuinstallation Photohop Elements2021 nicht möglich (Fehler81)

New Here ,
Nov 24, 2021 Nov 24, 2021

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Ich mußte Elements 2021 von meinem Rechner deinstallieren. Ich habe die Software über Amazon gekauft und mich bei Adobe registriert und den Aktivierungscode sowie die Seriennummer erhalten. Leider kann ich die Software über Amazon (Games und Software Bibliothek) nicht neu installieren, da der dort angegebene Link nicht funktioniert. Eine Neuinstallation scheitert auch am Fehler 81, der besagt, ich solle erst das Installationsprogramm beenden, das im Hintergrung läuft (im Hintergrund läuft kein Progarmm von Adobe). Ich habe den Rechner neu gestartet, Ergebnis ist das gleiche.

Wer weiß Rat?

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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If you couldn't download from Amazon what installer are you using?  Try the download link here.  Alternatively, you should have a download link for your registered programs in your Adobe.com account.  Click this link and it should take you to the page where you will find it.  You may have to sign into your Adobe account before reaching the page.

 

Other issues that may affect the installation is your firewall and antivirus programs.  Turn them off while you are performing the installation.

 

If all else fails, try contacting Elements support. You can start an online chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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