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New blank image shows scales/lines/pattern instead of being plain

New Here ,
Dec 25, 2020 Dec 25, 2020

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I bought this package today and facing this problem. Please see attached video.
https://youtu.be/rSOgGnLT-cQ
Please help!

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Bug, Problem or error, Windows

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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Never seen anything like that before. 

  • Try updating your graphics driver.
  • Under Edit>Preferences>Performance, try toggling the box to Use Graphic Processor for improved performance.
  • Final suggestion:  Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

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New Here ,
Dec 25, 2020 Dec 25, 2020

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Somehow the problem did not occur again. Thanks

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