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No active devices shown for my Photoshop Elements 12

Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Hi Adobists

My laptop recently died suddenly, so I needed to deactivate it a device from my Account. But when I logged in, my photoshop product was shown (hence I knew it was the correct account), but it showed NO devices. But it is installed on my home computer as well as the dead laptop.

Help??

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How to , Problem or error , Windows

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Hi Adobists

My laptop recently died suddenly, so I needed to deactivate it a device from my Account. But when I logged in, my photoshop product was shown (hence I knew it was the correct account), but it showed NO devices. But it is installed on my home computer as well as the dead laptop.

Help??

 

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Please post on the Photoshop Elements forum (this is the Photoshop forum).

https://community.adobe.com/t5/photoshop-elements/ct-p/ct-photoshop-elements?page=1&sort=latest_repl...

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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Activated devices are only shown for Adobe subscription programs, not for Photoshop Elements.  In order to deactivate an Elements license, you need to sign out from the Editor's Help menu.

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Community Beginner ,
Mar 06, 2024 Mar 06, 2024

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Hmm... so that means now that my laptop has died I've lost one of my subscriptions?

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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LATEST

Please go to Adobe Customer Service and only ask to have your activations reset (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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You can always contact Adobe support to reset your activations.

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