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No page set up

New Here ,
May 24, 2020 May 24, 2020

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Elements 14. When I try to Print, the page setup does not open so I cannot select the printer I want or the size print I need.

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Problem or error

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Community Expert ,
May 24, 2020 May 24, 2020

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Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

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New Here ,
May 25, 2020 May 25, 2020

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Thank you for the suggestion.

I did that but I am still getting "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents."

If I click on Print after that absolutely nothing happens. This is so frustrating.

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Community Expert ,
May 25, 2020 May 25, 2020

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Are you on Windows machine (?version), or on Mac?

Is the printer set to "default" printer?

Are you printing via Organizer or via Editor?

Have you checked on the printer manufacturer's web site that you have the latest driver for the printer?

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New Here ,
May 25, 2020 May 25, 2020

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Hi,

I am on Windows 10

I had it set to default and it didn't make a difference

I am printing from Editor

I checked on the latest driver yesterday before emailing this site.

I am a relatively new user and haven't used it much, but every time I do try to print I run into issues.

Thank you for your responses.

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