No place to license PE15

[chucktheweevil]

I installed PE15. It was active and running. The program hung and I then closed it out. Now, when I trey to start PE15, it says "this product is not licensed, start PE editor to license.

When I go to the editor, I am already signed in and there is no place to enter activation code.

I signed out, signed back in and nothing, It doesn't even give me a trial window to enter the code.

I just reinstalled through the CD and never once asked me for an activation code.

Thanks

[99jon]

What happens when you launch the Editor in Expert mode? If you are signed in (you will see your email address under the help menu) then the software is activated.

[arshla jindal]

Hi,

Apologies for this inconvenience.

Request you to please check if the following helps:

Software License Agreement reappears after you click Accept

Thanks,

Arshla

[Dhananjay Sati]

Hi chucktheweevil ,

Thanks for posting in Adobe forum.

I understand you are facing issue to activate Adobe Photoshop Elements 15.

Firstly,

- Please click here to download Adobe Application Manager for Windows.

or

Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop screen to complete the installation.(Windows)

- After installation please double click its icon by searching it on finder to complete the installation (Mac)

Secondly,

- Open Adobe Photoshop Elements

- Click "Help"

- If you are signed in then please sign out.

- Open Adobe Photoshop Elements again.

- Sign in with your adobe id & password.

- Enter your serial number to activate the software.

- Restart Adobe Photoshop Elements & test it.

Hope this helps

Thanks

Regards

Dhananjay

[chucktheweevil]

Hi Dhananjay.

I downloaded and executed the application manager.

I started editor, and signed out. Closed the app and then signed back in

I signed back in and it said " my creative photography plan is now activated" ( I have a subscription)

But it gave me no where to enter a license number.

I bought PE from Amazon (disc) with a valid number - but no where during the process does it give me a place to enter.

Thanks

[Dhananjay Sati]

Hi chucktheweevil,

Thanks for replying.

To activate Adobe Photoshop Elements 15 please follow the following steps :

- If Adobe Application Manager is installed successfully , please close it.

- Open Adobe Photoshop Elements

- Click "Help"

- If you are signed in then please sign out.

- Open Adobe Photoshop Elements again.

- Sign in with your adobe id & password.

- Enter your serial number to activate the software.

- Restart Adobe Photoshop Elements & test it.

Hope this helps

Thanks

Regards

Dhananjay

[chucktheweevil]

Thank you. I am away from the computer until the weekend, and will try

then.

Thank you.

On Mon, Jul 24, 2017 at 7:55 PM dhananjays36801738 <forums_noreply@adobe.com>

[chucktheweevil]

Hi -

This does not work.

At no time does it ask me to register PE15. It just keeps saying that my Creative Cloud is now enabled.

Thee seems to be a major disconnect between PE15 (purchased software) and Cloud (subscription software)

inn the meantime, I spent 80 bucks on junk that doesn’t work., Pretty sad after I have ben a customer since PE2 and nobody from Adobe can help.

Thanks

[chucktheweevil]

Hi -

This does not work.

At no time does it ask me to register PE15. It just keeps saying that my

Creative Cloud is now enabled.

Thee seems to be a major disconnect between PE15 (purchases software) and

Cloud (subscription software)

inn the meantime, I spent 80 bucks on junk that doesn’t work., Pretty sad

after I have been a customer since PE2 and nobody from Adobe can help.

On Jul 24, 2017, at 10:55 PM, dhananjays36801738 <forums_noreply@adobe.com>