No print!! Photo shop kicks off when trying to print

[russ_5327]

why does my photo shop turn off when i try and print directly from photoshop. It never did this until July 1 2025.  Is Adobe trying to update to 2025?  I want my 2021 just like it alwaysa has been

[Greg_S.]

Try resetting the preferences file. Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.  If that doesn't fix your printing problem, we need more details from you.

When you say that Photoshop kicks off, do you mean that it crashes?

Are you talking about printing in the Organizer or the Editor or both?

If you are talking about the Editor, are you able to print from the Organizer (or vice versa).

At exactly which step in the process does the program "kick off."

[russ_5327]

Thank you! I tried resetting the preference files but when I tried it, It did the same thing. I log into Photo shop 2021. I click on photo editor and it takes me to do my job.  All that works as it always has,.  When ready to print I go to Print. I pick my printer ET-8550  and set all the parameters. When I press the OK button just before I print, the Photo editor job simply dissapears with no recovery available. The original Phto shop stays open but the edited part disappears. I've tried everything as far as printers and they all work like they are suppose to with other than Photo shop programs.  Than you fortrying to help. I will try anything. I use it to produce pssport photos for a small town in ND and really need to get back to where i was!  Thank you so much

[Greg_S.]

Have you tried printing in the Organizer?

[russ_5327 · Accepted solution]

i Deleted all my printers and reinstalled them!  Pain in the but, but that did the trick!  Not sure why that would be but it worked!  Thank you so much for replying and trying to help me out!  I really do appreciate folks like you!  Have a great 4th of July!