Not able to upload images into Photoshop Elements 11

[NatalieGrace1980]

Hello!

First time trying to use Photoshop Elements 11. I went to Import, then selected card reader. I can watch the files being copied, all the way to 100%. Then I receive this message:

"Nothing was imported. The file(s) or folder(s) selected to import did not contain any supported file types, or the files are already in this Catalog."

Can anyone assist me? I'm able to upload the same photos into Lightroom 6 just fine.

[Greg_S.]

This is your first time using a program that was released almost 10 years ago?  Was this your first time importing files into a catalog?  Or did you have an earlier version of Elements that had a catalog that was converted to Elements 11?

Are the files raw files?  What camera is the source of the files?

What happens if you create a new catalog in File>Manage Catalogs?  Are you able to import the files?

[NatalieGrace1980]

Yes, this was my first time trying to use Photoshop at all. I received Photoshop Elements 11 as a gift and it sat on my shelf for 9 years or so because I use Lightroom. Got curious and decided to give it a try. So brand new. No catalogs. No existing pictures.

I use a Canon Eos 6d. 

All images are RAW. 

I tried the path you suggested. It created a Catalog apparently, but don't know how to attempt importing photos into it. 

[Greg_S. · Accepted solution]

Your camera requires Adobe Camera Raw 7.3.  Elements 11 shipped with ACR 7.1.  However, there was an update to 7.4.  So, see if you can update the program, via the Help>Updates menu.  If you are able to update the program, your raw files should be recognized.  Let us know, and if it doesn't work, I may have another suggestion for you.

[NatalieGrace1980]

Well, by George, you've done it! I did the update and now my images imported! Thanks so much!

I'm obviously a begginner with Photoshop. Lightroom's been my editing tool of choice, but I wanted to give Photoshop a try for some specific edits. I sure appreciate you, Greg!

[Greg_S.]

Thanks for reporting back that you were able to update the older version.