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Old Adobe Account

New Here ,
Jan 19, 2021 Jan 19, 2021

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I need to restore the PE app and my last catalog backup due to a crashed drive. From what I understand, to do so will require that I login to my account to download the software and retrieve the software key for the last version of PE registered there. However, the account was created using an email address that is now defunct (cancelled email provider some time ago) so I cannot retrieve the password. 

 I created a new account to post here for help and need to know what is required to transfer over the details from the old account?

 

Regards

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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Steve, this is a user to user forum and we cannot help you with this kind of problem.  All I can suggest is that you try contacting Adobe Support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

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