• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
9

old Photoshop Elements 14 - Adobe will no longer reactivate this

New Here ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

Protect yourselves from this and don't buy any more Adobe products!
Adobe refuses to set my Premiere Elements 14 activations to zero:


I understand that you are contacting us about (Photoshop Elements 14). This version is one of our early releases and is no longer supported by Adobe through direct support. We at Adobe work hard to provide our products with the latest tools and updates in order to provide our customers with modern and reliable applications. Older versions of our products can still be used for a long time and for many years to come. However, Adobe no longer provides support for these products. This also means, for example, that new serial numbers can no longer be issued for these products, as they are simply no longer produced.
Serial numbers are only created for a limited number of activations. Once the activation limit has been reached, the serial number can no longer be used for another device unless the user deactivates the serial number on their device in order to use it again on another device. We at Adobe do not have the ability to remove serial numbers from our customers' devices.
We understand that this can sometimes be disappointing for our customers. However, there is still the possibility for you to look for help in our community. Please find the corresponding link here....

 

Thx for nothing

Views

139

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

you can still deactivate if you have access to one of the computers that has an activated apps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

it seems adobe needs to get more $ from us..my adobe elements 9 which i loved is no longer `supported` and they accused me of fraud! i had to change computers since my old CPU failed..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2024 May 22, 2024

Copy link to clipboard

Copied

from whom did you purchase?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
May 30, 2024 May 30, 2024

Copy link to clipboard

Copied

LATEST

It's no longer supported because it's allmost 14 years old.
Adobe offical support has always just been the most current version of PSE andthe version just before it.

Here is a link to a free 30 day trial of the latest version.   You really should consider purchasing it.

https://www.adobe.com/products/photoshop-elements/free-trial.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 29, 2024 May 29, 2024

Copy link to clipboard

Copied

Can't you just deactivate one of the devices yourself? I think you should be able to do that after logging in and viewing your account/downloads/devices.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 29, 2024 May 29, 2024

Copy link to clipboard

Copied

The present problem for Adoe staff is not to reactivate, it's to deactivate the license for a given computer if you have not done so yourself, which is what you should do to allow activating a new computer instead.

The general situation is either:

- you have activated a single computer. Then you still have the second activation available. No need to ask anything from Adobe.

- You have already installed the two activations. You need to deactivate yourself one of them to activate a third computer. No need to ask Adobe.

 

Now, a third situation can arise. One of the activated computers is no longer available (theft, crash, fire, flood...).

This means that you have to deactivate the rmaining activation on the second computer and activate the third one.

You still have an activation you can move yourself to the two remaining computer. The Adobe staff was able to help by deactivating the lost computer to restore one activation for you. Now, Adobe says the staff can no longer access the activation servers which are much to old. It's a pity, but you can still work your old PSE version with a single activation.

I have even checked that I can still download old versions installers with their serial numbers from my account to reinstall them.

 

The worst situation is if you have lost both activations and both computers are no longer available. So, my guess is that chances are that you have not lost the two computers and that one is still available. The real loss in that situation is when one of the computers was not used according to the license terms, that is for two different users instead of only one according to the license terms.

 

The final word is that when you no longer need a computer or when you move to a new one, you should have the reflex to deactivate to keep the two activations available.

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines