The present problem for Adoe staff is not to reactivate, it's to deactivate the license for a given computer if you have not done so yourself, which is what you should do to allow activating a new computer instead.
The general situation is either:
- you have activated a single computer. Then you still have the second activation available. No need to ask anything from Adobe.
- You have already installed the two activations. You need to deactivate yourself one of them to activate a third computer. No need to ask Adobe.
Now, a third situation can arise. One of the activated computers is no longer available (theft, crash, fire, flood...).
This means that you have to deactivate the rmaining activation on the second computer and activate the third one.
You still have an activation you can move yourself to the two remaining computer. The Adobe staff was able to help by deactivating the lost computer to restore one activation for you. Now, Adobe says the staff can no longer access the activation servers which are much to old. It's a pity, but you can still work your old PSE version with a single activation.
I have even checked that I can still download old versions installers with their serial numbers from my account to reinstall them.
The worst situation is if you have lost both activations and both computers are no longer available. So, my guess is that chances are that you have not lost the two computers and that one is still available. The real loss in that situation is when one of the computers was not used according to the license terms, that is for two different users instead of only one according to the license terms.
The final word is that when you no longer need a computer or when you move to a new one, you should have the reflex to deactivate to keep the two activations available.
16
Replies
AdChoices