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My Elements 10 fails to remember the serial number after a major Windows 10 update. This happened some time ago and I was told to download Elements 10 from the Adobe website and install. I did that and all was well until the recent major Windows Update. Now almost everytime I want to use Elements I must re-enter the serial number. Surely there must be an easy fix instead of removing and re-installing the software. Continuing problems like this make me uneasy concerning newer Adobe software!
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I see, I guess Elements 10 is too old for anyone bother with.
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You should normally only need to enter the serial number once, as long as you remain signed-in or don't choose to deactivate.
The only other suggestion, as the software was not designed for W10 is to try running in Windows compatibility mode.