On PSE22, printer prints previous image instead of displayed image

Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Am printing greeting cards using PSE 22 on mac OS 12.4 (monterey). Sometimes printout is a previous image rather than desired and displayed current image. Printer is Epson ET8500. which according to Apple and Epson, driver is current. My document is in psd, but I hide the layers I am not printing.  Both the PSE 22 and print dialog display the desired image. The printer settings for thr correct and incorrect images are slightly different in paper finishes only. One is plain paper, the other premium matte.

 

Not sure where the problem is, PSE, printer or mac. Would appreciate help.

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Adobe Community Professional , Jun 24, 2022 Jun 24, 2022
I do not have a Mac, but in Windows I can clear the printer queue via a contextual menu. Search for that to be sure that it is empty. You can also reset the printer itself by unplugging the power cord for30 sec. If you are printing via a network setup, try to print via the printer port directly with a cable.

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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I do not have a Mac, but in Windows I can clear the printer queue via a contextual menu. Search for that to be sure that it is empty.

You can also reset the printer itself by unplugging the power cord for30 sec.

If you are printing via a network setup, try to print via the printer port directly with a cable.

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Community Beginner ,
Jun 26, 2022 Jun 26, 2022

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Thanks Hatsead, I can reset the queue in mamy places. I will try that. Shouldn't have do this. It took a while for Adobe and Apple to clear the issues with compatibility between mac OS monterey and PSE 22. My issue might have been overlooked because I am printing with custom paper and print sizes, which require more complexity in the print dialog windows.

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