Oops! This code has already been redeemed using a different Adobe ID

[David33088535onq9]

I can't access Elements Premiere 2022 as i keep being asked to sign in and register, when i go to enter my activation code I am presented with the following:

Oops! This code has already been redeemed using a different Adobe ID

How do I resolve this?

[Peru Bob]

Redemption codes can only be used once to obtain a serial number.

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

Or are you entering the serial number?

When and where did you purchase it from?

[David33088535onq9]

Purchased from Software to go just over a year ago and I only have the 16 digit redemption code

[Peru Bob]

Purchased from Software to go

By @David33088535onq9

They are not on the list of authorized Adobe resellers.

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[Greg_S.]

Go to the Products page of the Adobe.com account that you used to register the program.  It will contain your serial number.