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Oops! This code has already been redeemed using a different Adobe ID

New Here ,
Oct 22, 2023 Oct 22, 2023

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I can't access Elements Premiere 2022 as i keep being asked to sign in and register, when i go to enter my activation code I am presented with the following:

 

Oops! This code has already been redeemed using a different Adobe ID

 

How do I resolve this?

 

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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Redemption codes can only be used once to obtain a serial number.

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

Or are you entering the serial number?

When and where did you purchase it from?

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New Here ,
Oct 23, 2023 Oct 23, 2023

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Purchased from Software to go just over a year ago and I only have the 16 digit redemption code

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Community Expert ,
Oct 23, 2023 Oct 23, 2023

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quote

Purchased from Software to go


By @David33088535onq9

 

They are not on the list of authorized Adobe resellers.

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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Go to the Products page of the Adobe.com account that you used to register the program.  It will contain your serial number.

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