• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Oops! This code has already been redeemed using a different Adobe ID

New Here ,
Oct 22, 2023 Oct 22, 2023

Copy link to clipboard

Copied

I can't access Elements Premiere 2022 as i keep being asked to sign in and register, when i go to enter my activation code I am presented with the following:

 

Oops! This code has already been redeemed using a different Adobe ID

 

How do I resolve this?

 

TOPICS
Problem or error

Views

231

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2023 Oct 22, 2023

Copy link to clipboard

Copied

Redemption codes can only be used once to obtain a serial number.

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

Or are you entering the serial number?

When and where did you purchase it from?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

Purchased from Software to go just over a year ago and I only have the 16 digit redemption code

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

LATEST
quote

Purchased from Software to go


By @David33088535onq9

 

They are not on the list of authorized Adobe resellers.

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2023 Oct 22, 2023

Copy link to clipboard

Copied

Go to the Products page of the Adobe.com account that you used to register the program.  It will contain your serial number.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines