Opening Adobe Elements Premiere 13 and Adobe Photoshop Elements in 2013.

[basil_2961]

I purchased Adobe Elements Premiere 13 and Adobe Photoshop Elements in 2013.  The computer recently crashed and all of the software had to be reloaded.  During the Adobe software loading process,  I was asked  to sign into my account, and provide the purchase code, to allow the software to open.  The software downloaded seemingly correct.  Yet, the packages did not open after the information was provided.  Subsequently, the program kept asking for me to sin in and created an unending loop.  Likewise, my Adobe account shows the software was purchaed but did not provide a way for me to open it.

[jane-e]

@basil_2961 

I've moved your post from Using the Community to the Photoshop Elements forum.

Jane

[kglad]

<moved from pse>

[kglad]

what exactly (copy and paste here a screenshot) do you see after clicking ok to sign in?

[basil_2961]

First, I get this messsage and I sign in.

Afterwards, I get this message and I go to the URL

It ask me to sign in again , althiugh I have alrady signed in.  Iyt does not allow me to open or use the program.  It creates a "sign in" loop.  Initailly, it allowed me to download the software and inset the purchase codes however

[kglad]

here's info about the new sign in for legacy apps:

https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe...

[basil_2961]

The information you sent was appreciated.  I followed the guidelines under https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe...

My phone's camera does not support QR codes.  Hence, I  followed the remaining steps and the cycle ciontinued, aasindicated before.  

Once I wass signed in from my  browser, I WAS NOT automatically signed in to your app on the desktop.

[kglad]

make sure your browser is not operating and is updated 

[basil_2961]

My browser is updated.  I do not understand however.  How can I log into Adobe, if my browser is closed.  (Note:  I logged into Adobe using my phone and nothing happened.)

[kglad]

that's a typo.  operating is supposed to be opera. ie, don't use an opera browser.

[Nancy OShea]

12-year-old software on new machines can be problematic.  A lot has changed.

Which operating system do you have?

Also, after installing, did you restart your computer?

MODERN OPTIONS:
Photoshop Elements or Premiere Elements 2025 (3 year license).
https://www.adobe.com/products/photoshop-elements.html

[basil_2961]

I upgraded the computer to Windows 10 abiout a year ago.  The hard drive crashed and Windows 10 was reinstated about one week ago.  Yes, I restarted the computer once the software was reinstalled.   I appreciate the MODERN OPTIONS also.