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Organizer 2022 causing black screen

New Here ,
Feb 24, 2022 Feb 24, 2022

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Dell XPS 8940 running Windows 11

I had PS Elements 15.  Organizer had about 10,000 pictures cataloged and was working fine.  I installed PS Elements 2022 and it asked if I wanted to convert my exiting '15' files to '2022'.  I said yes.  

Now when I open Organizer, I see one of my photos briefly.  Then, the entire screen goes black.  It occasionally flickers for a split second.  I have to use Task Manager to shutdown Organizer.  Photoshop Elements and Premiere Element both work fine.

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Crash or freeze , Organizer , Windows

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Community Beginner ,
Feb 26, 2022 Feb 26, 2022

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I'm also have this issue. Hate to have to rebuild my catalog for a bug. But if that is what it take to find out what happened, so be it. 

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New Here ,
Feb 27, 2022 Feb 27, 2022

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The same for me, crashing when importing media in orqanizer 2022, latest updates in Windows 11, Adobe and drivers for HP Pavilion 15-EG0036.

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Community Beginner ,
Feb 27, 2022 Feb 27, 2022

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Update:

After a complete gut of  ALL Adobe products and a fresh download and re-install of the same, the 2022 Organizer now launches fine. Now the long (boring) task of reorganizing the Catalog begins yet again. I have come to expect this as normal behavior for Adobe product upgrades. Oh well back to work.

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Community Beginner ,
Feb 27, 2022 Feb 27, 2022

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Update to the Update:

Its Back. After launching fine at least 3 times without issue, the black screen is back. I really hate opening support tickets. Such a life drain.

Adobe Elements Organizer issue - Screenshot 2022-02-27 060111.jpg

 Granted, I have a lot going on. But this was working fine before 2022 version. So....

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Community Beginner ,
Feb 27, 2022 Feb 27, 2022

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More updates.

I re-installed Version 2020 of the Elements suite, and it is aslo having issues. So I suspect this is more than an Adobe issue. I work for a company that is a big Adobe product house so this is a bit concerning.

I'll have to look into if this if being reported in the corproate production environment also.

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New Here ,
May 12, 2023 May 12, 2023

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Same thing is happening with Organizer 2023. Practically is useless. Every command you click turns the screen black. Elements and Premier work fine.

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Community Expert ,
May 12, 2023 May 12, 2023

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@Mario29864803re6e,  try the following:

  • press the Shift key while opening the Organizer.  This will open the Catalog Manager. 
  • Create and Open a new catalog. 
  • If the program opens OK, go to Edit>Preferences>Media Analysis and uncheck all the boxes.
  • Close the Organizer and relaunch it.
  • If the program opens, go to File>Manage Catalogs and open your old catalog and see if there is any difference with the black screen.

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