Organizer Crashes All the Time

[Itwasmythirtiethyear]

I have been unable to use Elements 15 Organizer since I first imported photos. It crashes whenever I try to open it.  I don't know what to do.  (This also happened with Elements 14 on a different computer.)  My current computer is an HP Envy Desktop with Windows 10.  I got the following error report:

Log Name:      Application

Source:        Application Error

Date:          3/28/2017 2:21:06 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      James

Description:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

Faulting module name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

Exception code: 0xc0000005

Fault offset: 0x00000000018bb12f

Faulting process id: 0x61c

Faulting application start time: 0x01d2a7f866ed3887

Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

Report Id: be13007f-e128-41a5-9a9b-bfbb5f20df61

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-03-28T19:21:06.222927500Z" />

    <EventRecordID>14448</EventRecordID>

    <Channel>Application</Channel>

    <Computer>James</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PhotoshopElementsOrganizer.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd427e</Data>

    <Data>PhotoshopElementsOrganizer.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd427e</Data>

    <Data>c0000005</Data>

    <Data>00000000018bb12f</Data>

    <Data>61c</Data>

    <Data>01d2a7f866ed3887</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe</Data>

    <Data>be13007f-e128-41a5-9a9b-bfbb5f20df61</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[Anwesha Dev Chaudhary]

Sorry for the inconvenience.

Please try out the steps mentioned below:

1. Launch Elements Organizer while keeping the Shift key pressed to open the Catalog Manager.
2. In the Catalog Manager dialog, click New to create a catalog. Provide a name for the catalog, and then click OK.
3. Launch the Preferences dialog (Ctrl/Cmd + K).
4. In the Preferences dialog:
   • In the Media Analysis tab, deselect all checkboxes.
   • In the Files tab, deselect the checkboxes:
     --Automatically Search for and Reconnect Missing Files
     --Automatically Generate Thumbnails for Video Files
5. Start Elements Organizer.
6. If Organizer launches without any issues, switch back to your older catalog.

Let us know if issue still persists.

Thanks,

Anwesha