My drop down menus in organizer are not working. (File, Edit, Find etc). I have deleted and reinstalled the program but it's still the same. I would appreciate some help. Thanks
Step 3 to Solution 2 in the link has the following instruction:
Select HKEY_CURRENT_USER and navigate to SOFTWARE\Adobe\ElementsOrganizer\16.0\Organizer.
However, that article was written for Elements 2018. Since you have Elements 2021, I would think you need to be searching for the registry key referencing 19.0 instead of 16.0. (Elements 2021 is actually Elements version 19.)
Yes, you should definitely contact Adobe support.