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I just purchased Elements. Why does the organizer look like this? It was 'scanning for media' for hours until I stopped it.
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Try optimizing the catalog:
https://helpx.adobe.com/uk/photoshop-elements/kb/troubleshoot-catalog-issues-organizer-elements.html
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Thanks 99jon, tried that but didn't help.
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Where are the actual files on your disk? In the folder tree you have a folder named pictures and another named photos. If you double-click on a thumbnail with a question mark does it open full-screen. If you select a thumbnail with a question mark and click the Editor button at the bottom does the image open in the editor app or do you get a missing file message?