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Paid PS2024, now asking me to pay

Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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I've just downloaded PS2024, installed it, but now I''m facing a "Buy Now" screen which I can't get past.

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correct answers 1 Correct answer

Community Expert , Nov 01, 2023 Nov 01, 2023

I'm guessing that you are using a VPN and made a purchase using an IP address in Ireland.  That is why you are having problems with the serial number.  I think you will need to contact Adobe Support to fix the issue. (This is a user-to-user forum, so there's not much we can do other point you in the right direction.) You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States may be limited.

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Mentor ,
Nov 01, 2023 Nov 01, 2023

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Sure seems like a scam site to me.    Download the trial from the main adobe site.   in the U.S. this is a link you can use to download a trial of pse 2024-:

https://www.adobe.com/products/photoshop-elements/free-trial.html

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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Oh no, I've been scammed have I?   I'm in Australia.  Thanks for that (I think)  😞

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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Please post a screenshot of the Buy Now screen.  If you purchased after running a trial, there should be an option to license/activate the software.

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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I posted my s/shot as an add-on to my original post but I can't see that now for some reason.
As soon as I said I'm in Australia  (for a better experience, not) it went to the  buy now  page.AUSTRALIAN SITE.jpg

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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I bought the program straight off, not a trial.   I've learned a lesson, an expensive one.

 

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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I'm guessing that you are using a VPN and made a purchase using an IP address in Ireland.  That is why you are having problems with the serial number.  I think you will need to contact Adobe Support to fix the issue. (This is a user-to-user forum, so there's not much we can do other point you in the right direction.) You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States may be limited.

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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OK will do.  Thank you.

 

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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@janineb43757059, please report back if your problem gets resolved.

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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this will be interesting!   Thanks for your interest.

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