Part of Elements stopped working

[williamj38863730]

Elements 12 spot healing, clone stamp and eraser stopped working in the middle of a task.  Updated, turned computer off and on.  Still has problem. Windows 8.1.  Suggestions appreciated.

[williamj38863730]

I assume that since the forum has no suggestions and Adobe offers no other support, then I am just stuck with a non-working program and I should advise people that Adobe is not a good company.  William Jordan

[Peru Bob]

Try resetting the tools and/or preferences:

Photoshop Elements 12 Tutorial Resetting Brush & Tool Settings Adobe Training Lesson 7.5 - YouTube

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

• Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

• Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

[williamj38863730]

Appreciate the time and effort of Peru Bob.  I find the fix easy to do but it did not reactivate the usefulness of the healing brush/clone/eraser.

William Jordan

[Peru Bob]

Try uninstalling and then use the Adobe Cleaner Tool (yes, it works for Photoshop Elements):

Use the Creative Cloud Cleaner Tool to solve installation problems

and then reinstall from here:
Download Photoshop Elements | 15, 14, 13, 12, 11, 10

[Peru Bob]

I just realized that you asked a Photoshop Elements question in the Premiere Elements Forum, so I'm moving this to the proper forum.

[williamj38863730]

I uninstalled the program and downloaded the cleaner.  The options for the cleaner did not mention Premiere/Photoshop Elements 12. What is the correct number?

WJ

[williamj38863730 · Accepted solution]

After much effort, I have come to the conclusion that on a scale of F to A, Adobe Customer Service and friendliness ranks as a solid D+.  I wish there existed a worthy competitor. 

W. Jordan