Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

PE 15 freezes during import

New Here ,
Oct 30, 2018 Oct 30, 2018

I had a problem with PS 15, so I uninstalled it and downloaded the program again from Adobe. Upon re-installing and running, without any actions on my part, a flash screen appears "Files Ready For Import" and I am given two options YES or NO.  Upon selecting either, PE 15 starts importing the same series of files that I had previously attempted, gets partially done and freezes. I let the circle go around, for one time one and a half hours.  Another click gives me the option to WAIT or CLOSE program-from Windows 10?  By previously attempted I mean before uninstalling as mentioned above.The bottom line is PE 15 is unavailable to me.

425
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 30, 2018 Oct 30, 2018
LATEST

Moving this discussion to the  Photoshop Elements forum.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines