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PE 8 won't recognize HP Deskjet 3521 - How do I correct that?

New Here ,
Sep 04, 2018 Sep 04, 2018

First of all...I would love to be able to talk to someone directly about this issue.  Why isn't there a help phone number?  I am on an iMac running High Sierra.  When I connected to my HP Deskjet 3521, I found the Mac doesn't recognize the scanner.  How do I correct this so I can scan in PE 8?

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Community Expert ,
Sep 04, 2018 Sep 04, 2018
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Community Expert ,
Sep 05, 2018 Sep 05, 2018
LATEST

And while you are researching for the latest driver, check if your printer/scanner is TWAIN compliant.

Can you scan with the  native software that came with HP deskjet, save the output to a folder on your desktop, and open the scan-files  in PSE for enhancement?

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