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Photo downloader in Elements 2023 not using subfolder format in Organizer Preferences

New Here ,
Aug 02, 2023 Aug 02, 2023

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I've set "Create Subfolder(s) using" "shot Date (yyyy mmm dd)" in Organizer Preferences (Camera or Card Reader). When APD launcches, that option is not listed in the drop-down list; only 'yyyy mm dd'.  This was working fine in Elements 2022.

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Import and export

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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What OS are you using? 

Can you show us a screenshot of  your Create Subfolder dropdown menu:

 

Ashampoo_Snap_Wednesday, August 2, 2023_22h15m42s.png

 

The only suggestion I can offer is to try resetting the default preferences.

Ashampoo_Snap_Wednesday, August 2, 2023_22h21m23s.png

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New Here ,
Aug 03, 2023 Aug 03, 2023

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I'm using Windows 10 Pro 22H2.
I did the Restore default settings. No change.

This is APD dialog/dropdown

bes1008_0-1691108347305.png

This is Organizer Preferences

bes1008_2-1691108649746.png

 

 

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Community Expert ,
Aug 03, 2023 Aug 03, 2023

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I've never seen this problem before.  What region did you use to install the program?

My only other suggestions are to do a complete uninstall and reinstall of the program (and accept the option to delete the preferences file on the uninstall) or try contacting Adobe support.

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