Photo Editor won't open, Premiere Element 2022

Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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I bought and downloaded Adobe Premiere Elements 2022 two weeks ago. It worked fine then. Today when I tried to open Photo Editor I've been getting the message "Loading Adobe Photoshop Elements Editor Workspace..." for an hour now. I'm on Windows 11.

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Community Expert ,
Feb 13, 2022 Feb 13, 2022

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Did you purchase Premiere Elements, Photohsop Elements or both?

 

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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Community Beginner ,
Feb 14, 2022 Feb 14, 2022

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Greg, I purchased both. Somehow Photoshop icon disappeared from my desktop. I tried chat yesterday but all I could get were bots, not.a real person. I'll try again. Thanks for replying.

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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Depending on where in the world you are, Support hours may be limited, particularly over the weekend.  Hopefully, you can contact support by phone today.

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Community Beginner ,
Feb 14, 2022 Feb 14, 2022

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I'm in US.

 

I called support today. Gave the support person remote access to my computer. He deleted all old Adobe files and reinstalled Photoshop Elements 2022 and Premiere Elements 2022.

 

Neither progrm works. I'm going to call again tomorrow.

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Community Beginner ,
Feb 15, 2022 Feb 15, 2022

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Both programs have been uninstalled/reinstalled several times over 2 days, and are finally working. Tech support over phone was great.

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Community Expert ,
Feb 16, 2022 Feb 16, 2022

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Thanks for reporting back that Support was able to help you.

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