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10

Photo Shop 19 is not recognizing my Epsom 2800

Community Beginner ,
Jan 21, 2024 Jan 21, 2024

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My system information is below.  I have an Epson 2800 that I use for normal printing and an Epson 15000 that I use for sublimation printing.  Ever since I installed the 15000  Photo Shop will not recognize the 2800.  I have tried setting it as the default with no success.  I have deleted the 15000 to try to get Photo Shop to recognize the 2800 But when my print screen in Photo Shop opens it opens with the 15000 in the Select Printer box.  I can change it to the 2800 and hit the print button but then an error occurs that says Could not print because of a program error.  Before I deleted the 15000 I was able to select the 2800 and it would not throw the error but I would get a message from my computer that it had not printed.  When i look at the printer que for the 2800 there would be nothing waiting to print BUT I could open the 15000 and it would show a job waiting to print.  So it appeared that even tho I had chosen the 2800 to print to Photo Shop Elements was sending it to the 15000.  I have never run into a problem like this with any other programs I have worked with and I have no problem printing from other programs.  Any help would be appreciated as I am out of ideas on how to fix this.

 

Adobe Photoshop Elements Version: 19.0 (20210811.m.158081) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:12, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2803 MHz
Built-in memory: 16111 MB
Free memory: 5398 MB
Memory available to Photoshop Elements: 14738 MB
Memory used by Photoshop Elements: 70 %
ACP.local Status:
- SDK Version: 1.34.1
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=800, right=1280
OpenGL Drawing: Disabled.
License Type: Perpetual
Serial number: 91550823681684064313
Feature::Dummy Feature: OFF
Feature::GPULensBlur: ON
Feature::HEIFFormat: ON
Feature::CloudPSDSnapshotFiles: OFF
Feature::CloudDocs: ON
Feature::CloudDocsEnableFaultInjection: OFF
Feature::CloudDocsFailAll: ON
Feature::CloudDocFolders: ON
Feature::CloudDocFolders: ON
Feature::Frame Tool: ON
Feature::AliasLayers: OFF
Application folder: C:\Program Files\Adobe\Photoshop Elements 2021\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 456.3G, 239.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2021\Plug-Ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2021/08/02-09:55:47 116.181fac1 116.181fac1
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2021/07/01-23:06:58 116.7147fd3 116.7147fd3
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeXMP.dll Adobe XMP Core 2021/08/02-09:55:47 116.a360872 116.a360872
AdobeXMPFiles.dll Adobe XMP Files 2021/08/02-09:55:47 116.a360872 116.a360872
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2021/08/02-09:55:47 116.181fac1 116.181fac1
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2021/06/25-11:19:53 116.b096e51 116.b096e51
amtlib.dll AMTLib (64 Bit) 11.0.0.39 1.000000
ARE.dll ARE 2021/08/02-09:55:47 116.181fac1 116.181fac1
AutoSelection.dll Adobe Photoshop Editor 16.0
AXE8SharedExpat.dll AXE8SharedExpat 2021/06/25-11:19:53 116.89e9001 116.89e9001
AXEDOMCore.dll AXEDOMCore 2021/06/25-11:19:53 116.89e9001 116.89e9001
Bib.dll BIB 2021/08/02-09:55:47 116.181fac1 116.181fac1
BIBUtils.dll BIBUtils 2021/08/02-09:55:47 116.181fac1 116.181fac1
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2021/08/02-09:55:47 116.181fac1 116.181fac1
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ems.dll Elements Organizer 19.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
HDPIM.dll HDPIM DLL 5.1.0.407
HUM.dll HUM DLL 5.1.0.407
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
imslib.dll IMSLib DLL 10.0.0.48
JP2KLib.dll JP2KLib 2021/06/30-03:39:16 116.6d2fa32 116.6d2fa32
libeay32.dll The OpenSSL Toolkit 1.0.1p
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 11.1.0
mkl_avx.dll Intel® Math Kernel Library 11.3
mkl_core.dll Intel® Math Kernel Library 11.3
mkl_def.dll Intel® Math Kernel Library 11.3
mkl_sequential.dll Intel® Math Kernel Library 11.3
mkl_vml_avx2.dll Intel® Math Kernel Library 11.3
mkl_vml_def.dll Intel® Math Kernel Library 11.3
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2021/06/28-23:09:48 116.79353a1 116.79353a1
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop Elements Editor 19.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 19.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop Elements Editor 19.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
seledit.dll Seledit 1.0
ssleay32.dll The OpenSSL Toolkit 1.0.1p
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 6.5.0.000
VulcanMessage5.dll Vulcan Message Library 6.5.0.000
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960


Required plug-ins:

Accented Edges 16.1
Adjust Facial Features 19.0
Angled Strokes 16.1
Auto Divide 12.0.1
Auto Shake Reduction 18.0
Average 16.1 (2015.1 x001 x003)
Bas Relief 16.1
BMP 19.0
Camera Raw 13.0
Camera Raw Filter 13.0
Chalk & Charcoal 16.1
Charcoal 16.1
Chrome 16.1
Clouds 16.1 (2015.1 x001 x003)
Color Halftone 19.0
Colored Pencil 16.1
Comic 13.0
CompuServe GIF 19.0
Conté Crayon 16.1
Correct Camera Distortion 19.0
Craquelure 16.1
Crop and Straighten Photos Filter 19.0
Crosshatch 16.1
Crystallize 19.0
Cutout 16.1
Dark Strokes 16.1
Difference Clouds 16.1 (2015.1 x001 x003)
Diffuse Glow 16.1
Displace 19.0
Dry Brush 16.1
Extrude 19.0
FastCore Routines 16.1 (2015.1 x001 x003)
Fibers 19.0
Film Grain 16.1
Filter Gallery 16.1
Fresco 16.1
Glass 16.1
Glowing Edges 16.1
Grain 16.1
Graphic Novel 13.0
Graphic Pen 16.1
Halftone Pattern 16.1
Ink Outlines 16.1
Lens Blur 16.1
Lens Flare 19.0
Liquify 19.0
Matlab Operation 16.1 (2015.1 x001 x003)
Mezzotint 19.0
MMXCore Routines 16.1 (2015.1 x001 x003)
Mosaic Tiles 16.1
Multiprocessor Support 16.1 (2015.1 x001 x003)
Neon Glow 16.1
Note Paper 16.1
Ocean Ripple 16.1
OnEdge 1, 0, 0, 1
Paint Daubs 16.1
Palette Knife 16.1
Patchwork 16.1
Pen and Ink 13.0
Photocopy 16.1
Picture Package Filter 16.1 (2015.1 x001 x003)
Pinch 19.0
Pixar 16.1 (2015.1 x001 x003)
Plaster 16.1
Plastic Wrap 16.1
PNG 19.0
Pointillize 19.0
Polar Coordinates 19.0
Poster Edges 16.1
Radial Blur 19.0
Read Watermark 4.0
Reticulation 16.1
Ripple 19.0
Rough Pastels 16.1
Save for Web 19.0
ScriptingSupport 16.1
Shake Reduction 18.0
Shear 19.0
Smart Blur 19.0
Smudge Stick 16.1
Solarize 16.1 (2015.1 x001 x003)
Spatter 16.1
Spherize 19.0
Sponge 16.1
Sprayed Strokes 16.1
Stained Glass 16.1
Stamp 16.1
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 16.1
Texturizer 16.1
Tiles 19.0
Torn Edges 16.1
Twirl 19.0
Underpainting 16.1
Water Paper 16.1
Watercolor 16.1
Wave 19.0
WIA Support 16.1 (2015.1 x001 x003)
Wind 19.0
ZigZag 19.0

Optional and third party plug-ins: NONE


Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

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correct answers 2 Correct answers

Community Expert , Jan 21, 2024 Jan 21, 2024

Can you print with the designated printer via the Organizer? The print engines for Editor & Organizer are not the same.

Check on the Epson web site for updated driver(s) for your printers. Perhaps the 15000 is using a driver that is installed with WINDOWS 10.

In PSE, go to Edit menu>Preferences>General and reset preferences on next launch. Close PSE and reopen and try printing.

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Community Expert , Jan 21, 2024 Jan 21, 2024

You are probably in Quick mode.  You need to be in Expert Mode to access all of the tools.

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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Can you print with the designated printer via the Organizer? The print engines for Editor & Organizer are not the same.

Check on the Epson web site for updated driver(s) for your printers. Perhaps the 15000 is using a driver that is installed with WINDOWS 10.

In PSE, go to Edit menu>Preferences>General and reset preferences on next launch. Close PSE and reopen and try printing.

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Community Beginner ,
Jan 21, 2024 Jan 21, 2024

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Well i have been working on this thing all evening.  I finally uninstalled and reinstalled.  And it is printing correctly but Now all my tools that were showing on the left hand side of my screen are gone.  Like the fill/paint bucket.  Only about half of what I had there before are available.

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Community Beginner ,
Jan 21, 2024 Jan 21, 2024

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Well I just figured out where my tools were...changing to expert brought them all back up.  Reinstalling fixed my printing.  But I need to reinstall the 15000 again and I am just hoping that it doesn't mess it up again.  I could be that there is something that it is changing in my printer settings that could be conflicting with my photoshop elements.

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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You are probably in Quick mode.  You need to be in Expert Mode to access all of the tools.

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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Generally when Elements has a problem recognizing a new printer, you need to reset the Preferences.  Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

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