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photoshop 11

New Here ,
Feb 24, 2017 Feb 24, 2017

My Adobe Photoshop 11 won't start and the last time it did it said to contact adobe with the error 5 listed?

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Community Expert ,
Feb 24, 2017 Feb 24, 2017

Are you using Photoshop Elements 11 or Photoshop CS4 Photoshop Version 11.  In either case try resetting your Photoshop preferences.

JJMack
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New Here ,
Feb 24, 2017 Feb 24, 2017

How do I reset my preferences for photoshop 11 elements, if it won't open anymore?

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New Here ,
Feb 24, 2017 Feb 24, 2017

It is telling me to uninstall and reinstall the software how do I reinstall it if it come loaded on my computer when purchased?

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Community Expert ,
Feb 24, 2017 Feb 24, 2017

I do not use Elements this is a Photoshop forum ask how to reset preferences over in the elements forum Photoshop Elements

JJMack
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Adobe Employee ,
Mar 06, 2017 Mar 06, 2017
LATEST

Hi,

To reset the preferences :

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately while launching the Photoshop Elements editor.  A dialog will come , click Yes to delete the file.

please let me know if it works for you or not.

Thanks,

Rupali

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