Photoshop #12 Problem

[Guest]

System will not allow me to type on photos it did in the past and has stopped working.

[Peru Bob]

Try resetting the tools and/or preferences:

Photoshop Elements 12 Tutorial Resetting Brush & Tool Settings Adobe Training Lesson 7.5 - YouTube

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

• Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

• Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:
Preference file locations for Photoshop Elements and Premiere Elements

[Guest]

Under GO to Edit - there is NO Resent Preference listed

[Guest]

Have also tried pressing Alt+Control +Shift and nothing happens.

[Dhananjay Sati]

Hi sallyf,

Thanks for posting in Adobe forum

I understand you are facing issue with

Could you please try the following steps:

Firstly,

- Open Photoshop Elements

- Click "Edit"

- Click "Preferences"

- Click "General"

- Click "Reset preferences on the next launch"

- Re-open the program & test "Text Tool" again.

If this doesn't help you then secondly,

- Select "Text Tool" from the toolbox.

- Click the   to open the menu in Tool Options.

- Click "Reset Tool" or "Reset All Tools" 

- Restart Adobe Photoshop Elements & test "Text Tool" again.

Hope this helps

Thanks

Regards

Dhananjay

[Guest]

Neither of the options that you have given me to correct the problem have worked.

1. Have resent, shut down and reopened - nothing.

2. Not sure where the "Reset Tool" is and tried to do it via Windows Tools and nothing happened there.

It is now 9:33 a.m. do I have to wait another 24 hours before I get another response?

[piyushc76752533]

Here is the above explanation once again.

1) Go to the expert mode (shown in the below picture as 1)

2) Choose the text tool (Shown in below picture as 2)

3) Click on the menu button (Shown in below picture as 3)

4) Once you click on the menu, menu should show 3 options. Please click on Reset All Tools.

5) Re-launch the Photoshop Elements and try using the text tool again to see if that has worked for you.

Regards,

Piyush

[Guest]

This does not change anything it still doesn't work.

[piyushc76752533]

Okay could you please elaborate a little more? Like what exactly is happening when you are trying to type on your photos.

Also do you remember of installing any new fonts after which this issue started?

[Guest]

The following statement comes up in a box when I attempt to use text:

"Could not complete request because something prevented the text engine

from being initialized."

In answer to your question NO I have not attempted to change the font.

On Tue, Jun 20, 2017 at 9:57 AM, piyushc76752533 <forums_noreply@adobe.com>

[piyushc76752533]

Okay Thank you, as per the above error message this should help:

1) First make sure Photoshop Elements is closed, if not then please close it.

2) Go to this location:

    C:\Users\YOUR USER NAME\AppData\Local\Adobe\TypeSupport

3) You will then see PSE12 folder, please rename it to PSE12OLD.

Now try launching the Photoshop Elements and check the text tool again.

If you are not sure where the Appdata folder is and you are not able to find it, that means it is hidden. To unhide please follow the below links:

For Windows 7 : How to view hidden files and folders in Windows 7 - YouTube

For Windows 10 : Windows 10 - How To View/Show Hidden Files, Folders and Drives - YouTube

[Guest]

This does not change anything ... still does not work.

On Tue, Jun 20, 2017 at 10:16 AM, piyushc76752533 <forums_noreply@adobe.com>

[Guest]

Just wondering how long do I have to wait for another response as I first

contacted you all yesterday morning and the problem has still not been

resolved.

On Tue, Jun 20, 2017 at 10:48 AM, Sally Fleming [email removed by moderator]

[Guest]

I was informed on Monday that the problem that I was having with Abobe

Photoshop was being referred to the next person up the line and am

wondering what is the status of this.  This problem has been going on for

over three weeks now.

Name, telephone number, & e-mail removed.

Moderator

[Peru Bob]

sallyf66348363  wrote

I was informed on Monday that the problem that I was having with Abobe

Photoshop was being referred to the next person up the line and am

wondering what is the status of this.

Was this Adobe Chat?

Who said that?

[Guest]

It is now 6/21/17 and the time is 11:11 a.m. can someone please help with this problem.

Thanks you

[Peru Bob]

Uninstall and use the Adobe Cleaner Tool:

Use the Cleaner Tool to solve installation problems

Then reinstall from here:

Download Photoshop Elements | 15, 14, 13, 12, 11, 10